Cancelation, Return and Exchange Policy
Benelina.com follows a friendly policy to ensure your purchases are free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.
Exchange By Domestic Customer
- Size Exchange: If the customer has any size issue with the product delivered then he/she needs to mail us at firstname.lastname@example.org within 48hrs from the date of delivery the parcel. If reverse pickup facility is available on your pin code, we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to borne by the customer that is Rs 300. Please Note: Reverse pick-up might not be available on few pin -codes, in this case customer is requested to send back with customer name and mobile number on it. Exchange are allowed on size issues only. Exchange will not be issued on product exchange. All purchases made on offers and discounts are non-exchangeable.
- Return: We humbly don’t take returns on items sold once.
- Damaged/Wrong Delivery: If it’s a damaged/defective product, incorrect item sent, such cases are to be informed us within 24 hours of delivery. we will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product, we would resolve it for you.
When Exchange is not accepted?
- Exchange not accepted due to color Difference. 10% Color difference might be there due to screen resolution and lights.
- Exchange are not accepted if Customer does not like the material or color of the product order. As we use best quality material in the market and all product details are mentioned in the Product description. We would suggest you to please read all the details before placing the order.
- Validity of Credit voucher issued for exchange will be of 30 days.
CANCELLATIONS BY INDIAN CUSTOMER
If you have to cancel any order, please do it within 24 hours of placing and before dispatching the order by contacting us at email@example.com. Such refund will be initiated after deducting the payment gateway charges (2.5%).
If your product arrives damaged or you receive the wrong product, you should email us at firstname.lastname@example.org along with a photo of the damaged product. The mail should be sent within 24 hours of delivery of damaged items in your shipment. In such cases, we offer a resolution.
All Custom Duties levied on the products will be borne by the customer.
For Size Exchanges, reverse pickup facility is not available for international shipments
Any other questions or clarifications, please contact us at email@example.com
CANCELLATIONS BY INTERNATIONAL CUSTOMER
Unfortunately, order will not be cancelled once placed. All you can do is exchange or replace by contacting us at firstname.lastname@example.org.